Send Us a Message
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Our Location in Los Angeles
Visit our flagship studio at 123 Fashion Avenue, Los Angeles, CA
Frequently Asked Questions
Find quick answers to common questions about orders, returns, and more.
Standard shipping within the US typically takes 5-7 business days. Expedited shipping (2-3 business days) and overnight shipping (1 business day) are also available at checkout. International shipping times vary by destination but generally take 10-14 business days.
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Returns are free within the US. Simply initiate a return through your account or contact our customer service team for assistance. Refunds are processed within 5-7 business days after we receive your return.
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country.
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your ACESHOP account and viewing your order history. For any issues with tracking, please contact our customer service team.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted connections. We do not store your payment information on our servers.
Yes! ACESHOP gift cards are available in amounts from $25 to $500. They can be purchased online and delivered via email. Gift cards never expire and can be used for any purchase on our website. They also make perfect gifts for any occasion!
Other Ways to Connect
Prefer to reach out in other ways? We're active on social media and offer additional support options.